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No-decision prevention: keep context inside the buying committee

Matt Wiseman, founder of Persuasive Pitch

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The ability to preserve buyer understanding across the decision cycle.

Why the category matters

  • After 25+ years in B2B sales, I've come to believe we're missing something in the way we think about sales communication.
  • We spend enormous amounts of time improving
  • But most of those improvements focus on what happens while the salesperson is present.
  • Complex buying doesn't work that way anymore.

Late in the evaluation cycle buyers are making decisions but it's usually not about features or price.

  • Do we really need to make this change?
  • Is the value of change worth the pain of the change?
  • What happens if this project doesn't provide the value we want?
  • What happens if this fails altogether?

Video is a key communication tool to help your buyers navigate late stage concerns. While you may have the opportunity to speak to the project sponsor you may not be able to speak to the whole leadership team. Video is a tool so your narrative can be used to reassure, offer commitments, and to help make the buyers confident they can move forward. You're not going to get that from a slide deck, an email or a pdf.

FAQ

How does sales video help early in the sales cycle

Early in the sales cycle the evaluating company is consuming a lot of information from competitors. It's easy to confuse who does what or which vendor helps me solve my business challenges. Sales video can give the sales person a tool to narrow down and link features to pains to help their evaluation team consolidate their thinking.

How does sales video help late in the sales cycle

Late in the sale cycle the buying team is facing doubts about the solutions and fears about the personal and organizational risk. The sales team can use video case studies along with reference calls to help with the doubts and heart felt commitments about them and their organization's willingness to stand by the client through thick and thin. While these conversations are best held in person, if the sales person can't be in the buying meeting, equipping their champion with a video that helps the leadership gain last minute confidence is worth a lot in closed business.

Matt Dixon on The Jolt Effect

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